Gopuff Reviews
(Rated by 2528 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
- Apple Pay
- Google Pay
- Venmo
- Cash App
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
5.0
Base on 9 Reviews
Ratings by Feature
Ratings by Feature
- Shipping & Delivery4.3
- Good Value4.3
- Customer Service4.0
- Return Policy5.0
- Price & Quality4.0
Recent Customer Reviews (9)
Vignette Paré
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Georges Simon
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Callum Burns
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Rita Vizirov
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Ralf Eichmann
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Leah Bruce
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Ben Ellis
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Rustam Aslakhanov
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Candy Van Happen
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Gopuff Pricing
Delivery Fee
$3.95
Additional Fee for Regulated Products
$3.95
Extra Fee for Alcohol
up to $2
FAM Membership Delivery Fee
$0
Payment Methods
Accepted Payment Options:
Prices for items on Gopuff.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Apple Pay
Google Pay
Venmo
Cash App
Payment Process
- Payments can be made online during the checkout process.
- For Gopuff credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Gopuff Pros & Cons
Pros
1
Fast Delivery: Expect your items to arrive quickly with Gopuff's fast delivery service.
2
Wide Product Range: Gopuff offers a sprawling selection of items, ensuring that customers can find almost anything they need at any hour.
3
Loyalty Program: Gopuff has a loyalty program for its customers.
4
Zero Delivery Fees (for membership): Gopuff offers zero delivery fees for members.
5
Hot Food Options: Gopuff provides hot food options for its customers.
6
Alcohol Purchase and Delivery: Gopuff offers alcohol purchase and delivery in select markets to individuals aged 21+.
7
24/7 Operation: Gopuff operates 24/7 in most of its locations and is open late everywhere else.
8
Fast Delivery: Gopuff is known for its quick delivery times, often within 15 minutes.
9
Convenience: It offers a wide range of products, including groceries and tobacco products, which can be convenient for those who need immediate delivery.
10
Promotions: Gopuff occasionally offers promotions like 50% off the first two orders, which can attract new customers.
CONS
1
Customer Service Issues: Many reviewers have complained about poor customer service, including rude chat support and unhelpful representatives.
2
Reliability Concerns: There have been issues with orders being cancelled or delayed, and some customers have reported receiving the wrong orders.
3
Toxic Work Environment: Reviews from current and former employees suggest a toxic and clique-ish work environment, with inadequate support and low pay.
4
Funding Issues: Gopuff is reportedly downsizing and facing funding issues, leading to overworked employees and a culture of despair.
Gopuff Features and Benefits
Features
Fast Delivery
Expect your items to arrive quickly with Gopuff's fast delivery service, often within 15-30 minutes.
Wide Product Range
Gopuff offers a sprawling selection of items, ensuring that customers can find almost anything they need at any hour, including groceries, alcohol, home essentials, cleaning supplies, home needs, over-the-counter medications, food, drinks, and tobacco products.
Loyalty Program
Gopuff has a loyalty program for its customers, with FAM membership providing free delivery on eligible orders.
Zero Delivery Fees (for membership)
Gopuff offers zero delivery fees for members.
Hot Food Options
Gopuff provides hot food options for its customers.
Alcohol Purchase and Delivery
Gopuff offers alcohol purchase and delivery in select markets to individuals aged 21+.
24/7 Operation
Gopuff operates 24/7 in most of its locations and is open late everywhere else.
Flat Delivery Fee
Gopuff offers delivery for a flat fee of $3.95.
Promotions
Gopuff occasionally offers promotions like 50% off the first two orders.